Refund policy

Refund Policy

 

Refund Policy:

At The Leafy Loop, we strive to provide our customers with the highest quality products and exceptional customer service. However, we understand that there may be instances where you need to return a purchase. Please review our refund policy below:

Eligibility for Refund:

You may request a refund within 14 days of receiving your order providing the following conditions are met:

• The item must be unused
• The item must be Undamaged.    

How to Initiate a Refund:

Please contact theleafyfloop@outlook.com to initiate the refund process.

Provide your order number and details of the item(s) you wish to return.

Return Shipping:

Customers are responsible for the cost of return shipping unless the item received is damaged or defective. If your item is damaged or defective, please refer to the Damaged or Defective Items section below.

We recommend using a trackable shipping method to ensure the safe return of the item(s).

Refund Process:

Once we receive your returned item, we will inspect it to ensure it meets our refund criteria.

If the item is eligible for a refund, we will process the refund to your original payment method within 7 business days.

Exclusions:

We do not accept returns or offer refunds on perishable goods, such as live plants once they have been delivered.

Customised or personalised items may not be eligible for return unless they are defective or damaged upon arrival.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately via theleafyloop@outlook.com.

Provide clear photos of the damage or defect along with your order number for prompt assistance.

Refund Amount:

The refund amount will be equal to the purchase price of the item(s) returned, excluding any shipping fees or discounts applied at the time of purchase.

Cancellation Policy:

Orders may be cancelled within 24 hours of purchase for a full refund. After this time frame, please refer to our refund policy for eligible returns.

Contact Us:

If you have any questions or concerns about our refund policy, please don't hesitate to contact theleafyloop@outlook.com. We're here to help!

The Leafy Loop reserves the right to amend or update this refund policy at any time without prior notice. Please refer to our website for the most current policy information.

Thank you for shopping with us!

The Leafy Loop.